Transport and packing service

At TICA, we understand that shopping is fun, but arranging transport to your shop or project can sometimes be less so. Packing, loading and unloading products is often time-consuming. That’s why we are here to help! Benefit from our transport and packing service to make things easier for yourself.

Transport service | Within the European Union

Planning a purchasing visit to one of our branches, but no suitable transport at hand? Or just bought more or larger items than you had estimated? Then use our transport service to have the purchased items delivered. If you plan to use our transport service during your next purchase visit, please make sure that you have signed the necessary documents with us in good time (approx. one hour before closing time). Ask our staff at the service desk about conditions, rates and delivery times.

Export possibilities

TICA facilitates transport within the European Union, as well as to Switzerland and the UK. Would you still like to use a transport service to a country outside the listed options? Then ask about the possibilities at our service desk. We assume that you are aware of the relevant export/import regulations. TICA provides an invoice (including HS codes, weights, amounts and descriptions) and on this basis you, as a TICA member, can have export documents drawn up by your forwarding agent or another third party.

Import and export documents

When TICA arranges the entire transport, the relevant import and export documents will also be arranged by TICA. When you arrange your own transport, you will also have these documents drawn up yourself.

Packing service

For extra convenience, you can combine our transport service* with the packing service. We ensure that the goods to be transported are packed efficiently and safely. Transport and packaging costs are calculated per order, depending on the volume and delivery address. Ask our staff about these services during your next purchasing visit. Do you have questions, interest or would like further information? Please email receptie-venlo@tica.nl (TICA Venlo) or klantenservice@tica.nl (TICA Aalsmeer).

*Please note that TICA is not responsible for transport damage, breakage or loss of items. Should any damage be seen on the items, we advise you to note the complaint or comment on the driver’s waybill

VAT refund

Benefit from VAT refund

As a TICA member outside the European Union

As a TICA member outside the European Union, you can benefit from VAT refunds on your purchased lifestyle must-haves. This means even better margin opportunities for your shop or styling project! Although TICA cannot offer direct 0% sales, there are two options to reclaim the VAT*. In both cases, you will receive an invoice with VAT.

How does it work?

Do you live outside the European Union and have planned a purchasing visit to TICA? Report this in advance via klantenservice@tica.nl or at the reception upon entry. Two options follow.

*Good to know! VAT refund is only possible on items purchased from TICA Aalsmeer or TICA Venlo

1. You receive an invoice with VAT but pay without VAT

You shop and have the items scanned at the checkout. The invoice, including VAT, is then prepared. By signing the document ‘Guarantee VAT’, you can pay the invoice without VAT. Once the payment is completed, the items can be packed. After a copy of your passport, company documentation and an export guide document are also provided, the transport can be released.

2. You receive and pay an invoice with VAT and TICA takes care of the VAT refund

You shop and have the items scanned at the checkout. After payment, the purchases can be taken along and transported immediately. Once all necessary documents are provided (such as a copy of your passport, export accompanying document and your bank account number), TICA ensures that the VAT refund is processed (within six months).