1. Become a client
What is TICA Trends & Trade?
TICA Trends & Trade has the most complete B2B lifestyle purchasing centre in the Netherlands. The huge range is tailored to interior professionals and retailers in the home, gifts, garden, fashion and lifestyle branches. At TICA Trends & Trade, you will find more than 300 exhibitors who together present over 800,000 articles in an inspiring way at 3 different locations in Aalsmeer and Venlo. The range changes constantly and you will always find the latest trends.
Where can I sign up to become a client?
You can sign up by filling in our registration form: Registration form
What criteria does my company have to meet to become a cardholder?
We carefully screen every request for a annual subscribtion, so only professionals making business-related purchases or who are linked to the lifestyle sector can use our purchasing platform. These can be professional resellers as well as end users. When screening applications, we pay attention to the following criteria:
You are a reseller or professional end user
You are a professional purchaser of home, gift, garden, food, or fashion products
You are registered with the Dutch Chamber of Commerce
You have a valid VAT number and a valid proof of identity
You intend to purchase products for a business purpose that matches the context of both our and your businesses.
I signed up as a customer through the website but what happens next?
Great, thanks for your application! Your application lands with our team who will review your application and determine if you are eligible for membership. You will receive an email from us once the application has been reviewed. You will receive the physical membership card during your first visit to the cash & carry. We simply arrange this at the reception desk, you do not need to make an appointment. Always bring your Chamber of Commerce statement and proof of identity. Do you doubt whether the application has gone through properly or is it taking too long? Please contact firstname.lastname@example.org
2. Admission policy
How come my neighbour can shop here with a different type of company?
Businesses are increasingly looking for related products to mix with their own ranges or styling project. As a result, blurring market boundaries are becoming increasingly complex. Given the increasing abstraction of the market, it can also be a challenge for us to screen client requests. That’s why we have a hygiene code and a sector code, which ensures that only companies with business purposes gain access. Purchases are also monitored in context with the purchasing objective and the nature of the company. By their very nature, purchases for a styling project are different from purchases for a gift collection or florist’s shop.
How do I distinguish myself as a business?
We understand that the effects of blurring market boundaries and various crises present challenges for entrepreneurs. We offer you such a large and diverse range that you can effortlessly make your collection or interior design project stand out. Do you need advice for your business? Feel free to contact us.
3. Client card
I have lost my client card. What do I do?
No problem: your name is on the client card, so nobody else can use it to enter. Register at the reception on your next visit and we will make you a new client card.
Where can I shop with my TICA membership/customer card?
You can use your TICA membership and corresponding client card to make purchases at no fewer than 3 different branches; TICA Trends & Trade in Aalsmeer, TICA Trends & Trade in Venlo and TICA Concept Store in venlo. In addition, you can also purchase online via TICA x Orderchamp.
How do I change my client details?
You can report changes to your client details at the reception. Always bring a valid proof of identity with you to change your details. You can contact email@example.com.
What does an annual subscription / membership to TICA cost?
A subscription with TICA is valid for one calendar year and costs €99.50 from January 1, 2023. You will of course receive a notice from us at the time of any renewal. Do you have questions about the change in subscription costs? If so, please contact us at firstname.lastname@example.org
How many people can use the card?
With a membership you get two customer passes, registered per person, as standard. Are additional purchasing passes necessary for your company? This is possible on request via email@example.com.
How do I apply for an additional card?
Are you a TICA member already and would you like to have an extra card created for your colleague, for example? You can request this by e-mail via firstname.lastname@example.org. We will process your request and make a decision based on your purchasing objective and the context of your question and company. TIP: Always include your customer number when making a request, so we can process your request faster.
Can I park for free?
During your visit, you can park for free in our car parks. We kindly ask you to park your car in the designated parking spaces. The spaces at the exit are for loading only.
5. Shopping trolleys
Where can I find the shopping trolleys?
You will find our shopping trolleys and Danish containers outside the cash & carry. Do you need to take large items to the checkout? Ask our colleagues for help!
Where can I leave my full shopping trolley?
If your trolley is full, feel free to leave it with one of our cashiers. They will attach your name and client number to the shopping trolley, which will be kept near the cash register. If the timing is convenient, the checkout staff may ask you if they can start scanning your purchases.
Where can I find information about the stock in the cash & carry?
Unfortunately, we have no insight into the stocks of the 300-plus brands at TICA. In our cash & carry’s you will find more than 1,000,000 different products from more than 300 different exhibitors who deliver new offerings daily. You can find an overview of the range on our website. Still want to make sure you don’t miss out during your next visit? Then order your favourite products via TICA x Orderchamp and select ‘ship to TICA’. That way, you can pick up your online order at your next cash & carry visit. Link your account to (re)order your favourite TICA brands from Orderchamp here: tica.nl/tica-x-orderchamp/
Do you have a catalogue?
Our exhibitors’ ranges change so fast that we cannot offer an up-to-date catalogue featuring all the items you can purchase. However, every quarter, we launch a new trend in the cash & carry and online – this is entirely devoted to the latest exhibitor collections and the latest trends in the field of lifestyle.
Which exhibitors can I find in your cash & carry?
You can find an overview here
Do the prices shown include VAT or not?
All prices shown in cash & carry and in online and offline communication are exclusive of VAT. The VAT is settled at the cash register and is stated separately on the invoice.
Which products have a (low) VAT rate of 9% and which products have a (high) VAT rate of 21%?
The VAT rate for items that are considered ‘basic necessities’, including food and non-alcoholic drinks, is 9%. All other goods are taxed at a VAT rate of 21%.
Where can I find the toilets?
You can find the toilets at TICA Trends & Trade Aalsmeer in the following locations: just in front of the cash registers in the blue hall, at the back of the green hall and on the top floor near the restaurant. You can find the toilets at TICA Trends & Trade Venlo in the following locations: Behind the last cash register and at the end of the hall below the restaurant.
Are there disabled toilets?
Yes, ask one of our colleagues for the disabled toilet.
8. What / who can come in
Can my child come in with me?
Children up to 18 are welcome in the cash & carry and do not require their own card.
Can I bring my bag in with me?
You are not allowed to bring bags inside. Lockers are available at the entrance to safely store your personal belongings. TICA Trends & Trade cannot be held liable for the loss, damage, or theft of your personal belongings.
Are dogs allowed inside?
Dogs are allowed, provided they fit and stay in the shopping trolley. Dogs are not allowed to roam freely in our cash & carry.
Can I bring someone with me to help me with my shopping?
This is allowed, but the person will need their own card in their name to be allowed in. There is a limit to the number of cards that each company can request, so please choose your purchasing partner carefully. This person can also enter without you to make purchases in the name of the company.
Where can I find the restaurant?
You will find the restaurant on the first floor at TICA Trends & Trade Aalsmeer, where you can enjoy a fresh lunch, hot meal, or a cup of coffee with a delicious snack. If you’re pushed for time, visit our coffee corner in the green hall and enjoy our special coffee range and sweet treats. You will find the restaurant of our location in Venlo at the end of our purchasing hall on the first floor. Take a break and enjoy a fresh lunch, hot meal, or a cup of coffee with a delicious snack. If you’re pushed for time, go to the take away past the last cash register. Here you will find sweet treats, delicious coffee, and chilled drinks. Both locations have a ToGo shop behind the cash registers with snacks for on the go that can be paid for using the self-scan principle.
What’s on the menu?
Our menu consists of a fixed selection of hot meals, fresh sandwiches, snacks, drinks and sweets. This is alternated with a changing selection of soups, sandwiches, juices and hot dishes.
Do you take dietary requirements into account?
As we think it is important that everyone who visits us can relax and enjoy a delicious snack, we try to take different dietary requirements into account as much as possible in our menu. If you’re unsure which ingredients are in our dishes or want us to make any changes to your dish, feel free to ask one of our employees! All of our sandwiches and meals are freshly prepared on the spot and put together according to your wishes.
Can products be returned?
Since the products on offer do not belong to us but to the exhibitors, we cannot take back items unless there is a manufacturing defect. Please send any complaints within five working days from purchase with a description of your complaint and client number to email@example.com
The product I purchased is defective. What can I do?
Products that break down after purchase, for example when packing or transporting the newly purchased goods, will not be reimbursed and are the responsibility of the cardholder. We only reimburse manufacturing defects/clamations and no broken items. So always check the items well before you buy them! You can return products with manufacturing defects or if you have a complaint. To do so, please contact us within five working days at firstname.lastname@example.org. In your e-mail, please include a description of your complaint and your client number, so that it can be dealt with correctly.
11. First aid
Is there anyone in the building who can provide emergency assistance or first aid?
There is a first aider and several emergency responders present every day in case of industrial accidents.
Is there an AED (automated external defibrillator) available?
We have an AED on site.
Are wheelchairs available in the cash & carry?
A wheelchair is available in our cash & carry. If you require a wheelchair, please call customer service in advance and we will prepare it for you, or report to reception during your visit.
Is the building secured?
Our premises are equipped with surveillance cameras.
Are the products secured?
Our products are visibly and invisibly secured against theft.
13. Payment & packing
Which payment options do you offer?
You can pay with cash or by card at the checkout. We accept credit card, MasterCard, and Visa payments subject to an additional fee of 2%.
Do you accept gift vouchers?
As we are a purchasing centre / wholesaler, we do not accept gift vouchers. Only people with a client card and who are purchasing for professional purposes can buy from us, so we do not issue gift vouchers.
Are there packing materials available?
To prevent damage during transport, boxes and newspaper are available behind the cash register. Do you need tape? Feel free to ask one of our employees at the cash register or counter.
Can I also have my purchases packed and/or delivered?
If you have purchased more than you can immediately transport, then you can make use of our efficient packing and transport service. Please inform the customer service desk of your transport requirements before you pay at the checkout. The staff there will give you information about prices and delivery times, and prepare the necessary documents.
Where can I find the prices of products if they are not listed on the items or the shelves?
We understand that it is annoying when the price is not clearly indicated. We are working on an app that allows you to scan barcodes so you can easily look up the price.
Can I reorder products?
From now on you can purchase your favorite brands offline at one of the TICA locations but also order online (again) at Orderchamp – the digital purchasing platform with more than 6,000 brands. Not yet a TICA customer? Then first register with TICA. Then link your TICA account with Orderchamp very simply. TICA and Orderchamp bring the best of both worlds together; an omnichannel wholesale experience for TICA members.
Do you offer a discount on somewhere to stay overnight?
Looking for a hotel nearby? Then book a stay at one of the hotels selected by us in the vicinity of TICA Trends & Trade Aalsmeer or Venlo, where you will receive a nice discount on the room price as a pass holder of our branches.
15. Job opportunities
I would like to work for you. Are there any job vacancies?
Are you looking for a fun side job? Would you like to work at the ultimate home, gift, and garden purchasing platform in Europe? Take a look at our vacancies!
16. Complaints / suggestions
Where can I report a suggestion or complaint?
We do our best to provide a great service and a large lifestyle range, but mistakes occasionally happen. If you would like to submit a suggestion or complaint, please fill in our contact form or get in touch with our customer service.
17. Online shop
Do you have an online shop?
TICA en Orderchamp bring the best of both worlds together; an omnichannel wholesale experience for TICA-pass holders. From now on you can buy your favorite brands offline at one of the TICA locations but also online (again) order at Orderchamp – the digital purchasing platform with more than 6.000 brands. None yet TICA customer? Then first register with TICA. Then easily connect your TICA account at Orderchamp here tica.nl/tica-x-orderchamp/
How does the app work?
In September 2022 we launched TICA x Orderchamp, together with online purchasing platform Orderchamp. With this collaboration we provide an omnichannel wholesale experience, so that you can buy smoothly at TICA both offline and online. The online portal of TICA.nl has been switched to Orderchamp.com. By linking your TICA account to an Orderchamp account via the link below, you can continue (re)ordering all your favorite TICA brands online. Sign up to Orderchamp in 3 minutes and connect your TICA account via tica.nl/tica-x-orderchamp/