All about online shopping at TICA

Since August, we have launched our online sales platform. TICA-members can now shop not only in our locations but also easily online via the TICA webshop. Want to know how to (re)order, pay, or track your order? In this FAQ, you will find all the answers to order your favourite items 24/7, wherever you are.

Frequently Asked Questions about Online Shopping

1. Shopping on the TICA webshop

Who can shop via the TICA webshop?
Anyone who is registered as a TICA-member. Not a member yet? Register via register.tica.nl to get access to all five TICA locations and the webshop.

How do I start shopping online?
First become a TICA-member (if you’re not already). Log in to the webshop and explore the assortment. You can easily find your previously purchased favourites via your order history.

What is the minimum order value?
Each exhibitor (brand) sets their own minimum order amount. This amount can vary, and sometimes a different minimum applies for your first order compared to repeat orders. Didn’t reach the minimum? Then you cannot place an order with that exhibitor yet. In your shopping cart you can see if you’ve reached the minimum order value.

Can I reorder items from the store online?
The exhibitor decides which items are available online. Use the product number from the store to see if you can (re)order it via the webshop. In your order history, you can quickly find what you previously ordered.

Which payment methods can I use?
Currently, you can pay with Paypal, Ideal, and Credit Card.

Are prices excluding VAT?
Yes, all prices are excluding VAT. If VAT is applied, you will see it in your shopping cart.

Are webshop prices the same as in the TICA stores?
Exhibitors set their own prices both in the webshop and in-store. Prices may therefore vary.

What are the delivery times?
Delivery times vary by exhibitor and product. You can see the delivery time on the product page and always find an estimated delivery time in your order.

Can I order more than what is in stock?
Once the stock runs out, the product can no longer be ordered. It’s only possible to order what is in stock.

2. Orders

Read more here about what the statuses of your order mean.

Estimated processing time
We display an average processing time. You can see this on the product page and once you have completed your order. This way, you know what to expect when ordering online.

Waiting for confirmation
Your order has been placed and paid. The exhibitor will now confirm it. They have 48 hours to do so.

Waiting for shipment
The order is confirmed and will be processed within the estimated processing time. You will receive an email as soon as your order (or part of it) has been shipped.

Waiting for delivery
Your order has been shipped. The track & trace number (if available) can be found in your TICA webshop account under your order details.

Completed
After receiving your order, check if everything is correct. Is everything complete? Then your order is completed. If there are any issues, please contact info@tica.nl.

Can I cancel or change my order?
Have you placed an order but noticed something is wrong? Please contact us as soon as possible via info@tica.nl. If the order has not yet been confirmed by the exhibitor, it may still be possible to change or cancel it.

What are the thresholds for free shipping?
Each exhibitor sets their own threshold for free shipping. This may depend on the country where your business is located or where you want the order delivered. The shipping costs and any free shipping threshold can be seen in your shopping cart or on the exhibitor’s page.

How do I report damaged or missing goods?
As soon as you discover a problem, report it directly to info@tica.nl. This includes:

Goods not delivered

Defective goods

Damaged goods

Counterfeit goods

Incorrect product representation

Incorrectly delivered goods

How can I change my shipping address?
You enter your shipping address during checkout. These details are final, so check them carefully.

Can I have my order delivered directly to my customer?
Yes, with dropshipping you decide where your order goes. Simply adjust the shipping address to the desired location.

Can I pick up my order at TICA?
Yes, during checkout you can choose pickup at TICA Aalsmeer or TICA Venlo. Pickup is free, so no shipping costs!

I have not received an email about my order, what now?
Have you ordered and paid but have not received a confirmation? Contact us at info@tica.nl.

Who delivers my order?
The exhibitor chooses which carrier ships the order. Which carrier that is, can be seen from the track & trace number in the email and your order history.

Can I return products?
Returns are not possible. Only in case of damage or incorrect delivery can you contact us via info@tica.nl.

3. Payments and Invoicing

When will I receive an invoice?
You will receive an invoice once your order has been shipped. You can find and download all your invoices in your TICA webshop account under ‘Invoices’.

After completing your order, you will first receive a pro forma invoice. This includes all ordered products, shipping costs (if applicable), and VAT. Note: This is not an official invoice yet. The final invoice will be automatically generated once products have been shipped. Therefore, you may receive multiple invoices for a single order.

If an exhibitor makes changes to your order, for example because items are out of stock, these changes will not appear on the invoice. Only shipped products are invoiced. If products are refunded after shipping, for example due to damage or loss, you will automatically receive a credit note.

When will I receive a refund?
As long as your order has not been completed, we can initiate a refund for you. You are eligible if:

The supplier cancels your order

TICA cancels your order

Your order (or part of it) is delivered incorrectly, damaged, or different from what was described

Your order (or part of it) is not delivered

How do I pay VAT on my order?
TICA is VAT-registered in the Netherlands, Belgium, Germany, and France. Which entity issues the invoice depends on the country where your store/company is located. Note: VAT is always calculated based on the shipping address.

4. Account Settings

How can I log in?
You have received an email with a link to the webshop. There, you can log in using your registered email address. You’ll receive a one-time access code to log in.

How can I change my details?
It is not yet possible to edit your details yourself in the webshop. Are your details no longer correct? Please contact us via info@tica.nl.

Where can I find my invoices?
You can find your invoices in your TICA webshop account under ‘Invoices’.

Where can I find my order history?
In your TICA webshop account under ‘Orders’ you will see all your orders, both from the webshop and from the physical stores.

All about online shopping at TICA

Frequently Asked Questions about Online Shopping

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