All about selling via TICA-Online

Since August, our online sales platform is live! Exhibitors can now also sell online to TICA-members. In this FAQ, you will find everything about setting up your sales account, adding products, processing orders, and shipping. This way, you can make the most of all the opportunities the online platform offers.

Frequently Asked Questions about Online Shopping

Starting to sell via the TICA webshop

How do I sell via the TICA webshop?

To sell via the TICA webshop, you must meet the following conditions:

Your assortment fits with TICA and our TICA members.
You offer at least 20 products.
You use clear photos, preferably with a white background.
Your offer and prices are up to date and immediately available within the specified timeframe.
Your business is based in the EU, with a valid EU VAT number and an EU warehouse.

Do you meet these conditions? Register via this link and choose “TICA Online” under the question “At which TICA location would you like to offer your products?”

Are you already an exhibitor at TICA and want to sell online too? Email us at sales@tica.nl. After registering, you’ll hear back as soon as possible about the approval of your application. If approved, we’ll help you set up your sales account.

TICA reserves the right to accept or decline applications.

How do I log in to my TICA webshop seller account?

Your seller account runs via the Orderchamp Cloud. You can log in via: orderchamp.com/nl/backoffice.

How do I set up my sales account?

Is your account activated? Then you can set it up in just a few simple steps. Do you already have an active catalog on Orderchamp? Then it will be even quicker.

Step 1: Enter your basic details

Account information
Company details
Preferred content language

Step 2: Set up your shipping options

Create shipping groups or choose standard shipping
Specify shipping countries
Set a minimum order value and free shipping threshold

Step 3: Upload your catalog and images

Connect your catalog via your own B2B portal or webshop software
Use the integration options of Orderchamp Cloud
Or import your catalog manually

Step 4: Publish your products

Select which products you want to display in your Order Portal
Use the multi-select tool or import in bulk via Excel
Link the selected products to the TICA sales channel

Managing your sales account

How do I add products?

Products can be added to the TICA sales channel in three ways: manually, via a CSV file, or by integrating with your own platform. Always ensure that your SKUs (item numbers) are filled in correctly to ensure smooth synchronization.

Adding manually

Log in to the Orderchamp Cloud
Go to “Products”
Click on “Add new product”
Enter all relevant product information: title, description, price, images, SKU, and variants (if applicable)
Save the product

Importing via CSV file

Export your current product data via: Import/Export > Export
Edit the CSV file and add new products or update existing ones
Import the file via Import/Export > Import
Match the fields and follow the instructions
Validate the import and correct any errors

Integration with another platform (e.g., Mijnwebwinkel, Shopify)

Install the Orderchamp Cloud app on your platform (if available)
Connect your account and configure your preferences
Choose whether to keep or overwrite existing products
The synchronization manages title, description, price, images, SKUs, variants, and stock levels

Extra tips

Fill in all required fields to avoid errors
Use clear and appealing product images

Managing shipping settings for your TICA sales account

Before you start selling via the TICA webshop, configure your shipping settings. You can do this in the Orderchamp Cloud via Settings > Sales Channels > TICA.

Setting up shipping

It is essential to set your shipping zones and rates correctly. Shipping costs can vary significantly depending on the size and weight of your products and the destination. Therefore, it is wise to create shipping groups based on size and region. This way, you maintain control over costs and deliveries.

How to create a shipping group:

Shipping group name: This name is for internal use only and is not visible to TICA-members.
Shipping costs: Set a rate and select the countries where it applies.
Segment by country: Set different shipping costs per country.
Additional cost per product: Optionally add extra shipping costs for additional products.

Standard shipping group

TICA automatically creates a standard shipping group with a selection of countries. You can adjust this group and its rates as needed.

Assigning products to shipping groups

Once your shipping zones are set, assign products to the appropriate shipping group. This ensures the correct shipping rules apply per product.

Order fulfillment and shipping

How do I process an order?

For every order placed by a TICA-member, the account owner will receive an email. You will then have the option to view the order and either confirm or cancel it.

If you are unable to deliver the quantities immediately, you can adjust the order or put products on backorder. If you make changes or cancel, the money will be refunded automatically, or we will create a new payment request for the retailer.

Step 1: Review the order

Do I have everything in stock?
Yes: confirm the order
No: adjust or cancel the order

Step 2: Confirm the order

Step 3: Shipping

Can I ship everything now?
Yes: create the shipment and print the packing slip
No: indicate which products will be shipped later (backorder) by entering “0” in the quantity field. A new shipment will be created.

Select your preferred shipping method.

Add a track & trace number.

Print the packing slip and include it with your shipment.

Ship the order.

Step 4: Wait for delivery

Has the TICA-member received the goods complete and in good condition?
Yes: the order will be completed once the track & trace status is marked as ‘delivered’.
No: the TICA-member will report an issue. Handle the complaint with the support of TICA.

Step 5: Payment

Do I have a valid IBAN registered with TICA?
Yes: We pay out the order weekly.
No: Please contact administratie@pwmarkets.nl.

How will I be notified of a new order?

Every time a TICA-member places an order, we send the account owner an email. You can view the order details and confirm, modify, or cancel the order.

If you cannot immediately fulfill the ordered quantities, you can modify the order. You can only make changes before confirming the order. If you make changes, a refund will automatically be issued.

How do I ship a direct order?

Select your own carrier for your order and add the tracking number to the back office as soon as it is available.

Select “Ship yourself” as the shipping method (only option).
Add the packing slip.
Enter the tracking number in the back office.
Send the shipment to the TICA-member.

List of shipping requirements per carrier

Each carrier has its own conditions and maximum dimensions. Click on the courier of your choice to view the specifications and shipping guidelines.

When does the order status change?

During confirmation, processing, and payment, the order status changes automatically. This way, you always have an overview of the process. An order typically goes through these 4 statuses (if everything goes smoothly):

Waiting for confirmation: The order has been placed but not yet reviewed by you. You can accept or cancel it.
Waiting for shipment: The order is confirmed and waiting to be processed. Shipping options are now available via the order page.
Waiting for delivery: You have created the shipment and entered the tracking information. The order is on its way to the TICA-member.
Completed: The TICA-member has received and checked the package. Everything is correct, and the order is finalized.

Note: Payment will only be initiated after the order is delivered and marked as completed by the TICA-member.

Cancelled: If you submit a cancellation request, the status of the order will change to ‘Cancelled’. The TICA-member will automatically receive a notification that the order will not be fulfilled. The amount paid will be refunded.

How can I modify an order?

You can modify an order via TICA as long as it has not yet been confirmed. On the order page, click Edit next to the relevant order line.

Note: This is intended for exceptional cases only. If orders are frequently modified, we will contact you, and measures may follow.

How to modify an order:

Follow these steps if you need to modify an order:

Go to the order overview page and select the order.
Click on “Edit order”.
You will be redirected to the “Edit order” page.
Reduce the product quantities if necessary.
If you remove products, provide a reason.
Click Update to save the changes.
The TICA-member will automatically receive a notification, and any difference will be refunded.

What if a TICA-member reports an issue with my products?

TICA-members can report complaints via info@tica.nl, for example about missing or damaged products. Our Customer Service team will review the report and, if necessary, forward the details to you. Together, we will look for an appropriate solution for the TICA-member.

Note: As long as the issue has not been resolved, we will temporarily hold the payment. If a refund is required, we will issue a separate credit note and offset it against your next payout.

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What if the order is damaged during shipping?

If there is damage or loss during transport, you will receive a notification from us. In all cases, we ask you to complete the order and resend any damaged products. You will receive a photo of the defect so that you can file a claim with the carrier yourself.

How do I cancel an order?

You can cancel an order, but only do this if there is no other option. Each cancellation affects the TICA-member’s experience and your visibility as an exhibitor on the platform.

Cancel your order before confirming it.

1. Cancel an order

Log in to your back office.
Click on the order number.
In the top section of the screen, click the CANCEL ORDER button.
Select the reason for cancellation.
Click on “Cancel order”.

Reminder: Order cancellations affect your visibility on TICA.

What if I can only partially fulfill the order?

If you are unable to fulfill some of the products in the order, remove these items from your stock in the catalog and follow the steps below:

Select the order you want to edit on your order overview page.
Click the “Edit Order” button.
On the order editing page, you can reduce the product quantity.
Once you have edited the order line, click “Update”.
You will be asked to send a message to the TICA-member; we recommend doing so.
The TICA-member will be notified immediately of the change. A refund will be issued to the TICA-member.

How does invoicing work?

TICA is the Merchant of Record, which means that TICA invoices the TICA-member and receives invoices from the exhibitors. As an exhibitor, you will receive an invoice as soon as you ship the order.

How is my payout calculated?

To calculate what we need to pay out for your order, we always look at the subtotal, shipping costs, commission, and VAT.

Subtotal: the total product price, excluding VAT.
Shipping: as set by you in the backend.
Commission fees*: calculated on the subtotal (excl. VAT) and shown on the same or a separate invoice.
VAT: depending on the order, VAT is charged or reversed.

How does TICA handle VAT?

TICA Online acts as the Merchant of Record and is based in the Netherlands, with VAT registrations in Germany and Belgium. For every order, TICA Online is part of the invoicing flow:

TICA creates a self-billing invoice on your behalf, as the exhibitor.
TICA then invoices the TICA-member.
You therefore invoice TICA Online, not the TICA-member directly.

Which VAT registration of TICA is used depends on both your location as an exhibitor and the location of the TICA-member. Based on this, TICA processes the order, issues the correct invoice, and handles VAT correctly.

All about selling via TICA-Online

Frequently Asked Questions about Online Shopping

Starting to sell via the TICA webshop

Managing your sales account

Order fulfillment and shipping

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Info & service

Arrange immediately

Inspiration

Branches