As of Monday, March 9, we are refining the execution of the return and reclamation process within TICA. We are doing this to provide members with clear expectations and to ensure a consistent and workable process for all parties.
What is Changing?
1. Prices: checkout = leading
The price calculated at the checkout is always the applicable price.
Should there be a discrepancy between signage, item tag, and the scanned checkout price, the checkout price is final. We ensure that our colleagues inform members well about this from the start.
2. Returns & reclamations only via TICA
When a member approaches you with a return or a complaint, we kindly ask you not to assess whether it is a valid reclamation yourself. Please always refer members to a TICA employee or fill in the contact form here. Conversely, we will no longer request approval regarding a reclamation; we will therefore only process these if there is an unforeseen manufacturing defect.
This prevents miscommunication and keeps the process fair and consistent for everyone.
3. Criteria for reclamation
Returns and reclamations are only accepted in the event of an unforeseen manufacturing defect. Members are clearly informed about this.
