Frequently asked questions

1. Become a client
2. Admission policy
3. Client card
4. Parking
5. Shopping trolleys
6. Range
7. Toilets
8. What / who can come in
9. Restaurant
10. Returns

11. First aid
12. Security
13. Payment & packaging
14. Services
15. Job opportunities
16. Complaints / suggestions
17. Online shop
18. App
19. New branches
20. Renew annual subscription

1. Become a client

What is TICA?

TICA is there as a B2B lifestyle purchasing centre and retail partner for all lifestyle professionals. The huge range of over 450 brands is diverse and always up-to-date, guaranteeing you score the must-haves that make your collection or project stand out from the rest. Visit one of the TICA branches in Aalsmeer, Ede, Brussels, Venlo and the Concept Store in Venlo.

What is a cash and carry?

A cash & carry is a self-service wholesaler where professionals can make direct purchases. At TICA, this means that you can walk through our inspiring showroom and directly view, touch and take away products from more than 450 brands. You pay at one checkout at the end of your visit and take the products directly to your shop, showroom or project. This purchasing model offers you, the entrepreneur, the flexibility and speed you need to respond quickly to trends and your customers’ requirements. At TICA, we combine this convenience with a unique experience and an unparalleled diversity of lifestyle products.

Where can I sign up to become a client?

You can register as a TICA member by filling in the registration form online: Registration form

What criteria does my company have to meet to become a cardholder?

Membership with TICA is only available to professional resellers and end users in the home, gift, garden, fashion and lifestyle products sector, who hold a valid Chamber of Commerce and VAT number. In addition, TICA members pay €149.50 per year.

I signed up as a customer through the website but what happens next?

Thank you for your request! A complete application with valid Chamber of Commerce and VAT details will automatically receive an e-mail with a payment link to pay for your annual subscription. After payment, you will have immediate access to all TICA locations, the extensive offer and inspiring events! After payment, you will receive an e-mail to log in to My TICA, where you will find your digital client card and your purchase invoices. Are you not (yet) in possession of a valid Chamber of Commerce and/or VAT extract, but can you demonstrate that you work as a professional in the industry? Then our team will assess your application and determine whether you qualify for an annual subscription. You will be notified by e-mail. Ready to roll? On your first visit, always bring your extract from the Chamber of Commerce and proof of identity. Do you doubt whether the application has gone through properly or is it taking too long? Please contact us via klantworden@tica.nl

2. Admission policy

How come my neighbour can shop here with a different type of company?

Entrepreneurs are increasingly looking for related items to mix with their own assortment or styling project. The industry blurring of the market is thus becoming increasingly complex. With a market that is difficult to define, pre-screening customer requests is also sometimes challenging. TICA monitors procurement behaviour and oversees the professional status of its members to ensure that all TICA members benefit from the best margin opportunities. Periodic verification can be carried out to confirm that members continue to meet the requirements. In case of anomalous behaviour, we will contact you to discuss the context of the purchasing target. TICA reserves the right to terminate memberships where it appears that business use is not being made. Purchases for a styling project naturally look different from those for a gift shop or flower shop.

How do I distinguish myself as a business?

We understand that the consequences of industry fading and various crises pose challenges for entrepreneurs. We offer you such a large and diverse range that you can effortlessly make your collection or interior project stand out. Do you need advice for your business? Read the various interviews with TICA members to find out how they distinguish themselves and/or feel free to contact us.

May I take photos and videos for my social media?

Yes, we even like it when you tag us on Instagram, Facebook, TikTok and LinkedIn! Just make sure not to mention product prices, due to industry protection for retailers who buy from TICA. This way, we keep margin opportunities lucrative for all TICA members.

3. Client card

I have lost my client card. What do I do?

No problem, purchasing passes are name-bound, so no one can enter on your loyalty card. You can find your digital buyer pass via My TICA. You can read exactly where and how it works here: https://tica.nl/en/how-does-my-tica-work/ Are you logging in for the first time or have you forgotten your password? Simply request a new password on the login page. You’ll receive the login details for My TICA in a separate email from mail@shop.tica.nl.

Where can I shop with my TICA membership/customer card?

You can shop with your TICA annual subscription and the corresponding customer card at no less than five different branches; TICA Aalsmeer, TICA Venlo, TICA Concept Store Venlo, TICA Ede, TICA Brussels. In addition, you can also shop online via TICA x Orderchamp.

How do I change my client details?

You can make a change to your customer details at reception. To change your details, always bring a valid ID with you. Or contact us at info@tica.nl.

What does an annual subscription / membership to TICA cost?

For an annual subscription you pay €149.50, it is valid for 12 months from the date your subscription was requested. You will of course receive a message from us when you renew. Do you have any questions about your subscription? Please contact us via klantworden@tica.nl  

How many people can use the card?

With an annual subscription, you get two customer passes, registered per person, as standard. Are additional purchasing passes necessary for your company? This is possible on request via klantworden@tica.nl.

How do I apply for an additional card?

Are you already a TICA member and would you like to have an extra pass created for your colleague, for example? You can request this by e-mail via klantworden@tica.nl, we will process your request and make a decision based on your purchasing objective and the context of your question and company. An additional purchasing card costs €49.50 and is valid during the annual subscription of the registered company. TIP: Always include your customer number when making a request so that we can process your request faster.

What should I do if my business structure changes?

Please contact us at klantworden@tica.nl and provide your new business details. We will ensure the changes are processed.

4. Parking

Can I park for free?

During your visit, you can park for free in our car parks. We kindly ask you to park your car in the designated parking spaces. The spaces at the exit are for loading only.

Can I charge my electric vehicle at a charging station?

At TICA Venlo and TICA Concept Store Venlo you will find a total of 6 public charging spots for electric and hybrid vehicles, including 4 normal chargers and 2 fast chargers. You can find the location of the charging stations here. TICA Aalsmeer does not have an electric charging point.

5. Shopping trolleys

Where can I find the shopping trolleys?

You will find our shopping trolleys and Danish containers outside the cash & carry. Do you need to take large items to the checkout? Ask our colleagues for help!

Where can I leave my full shopping trolley?

If your trolley is full, feel free to leave it with one of our cashiers. They will attach your name and client number to the shopping trolley, which will be kept near the cash register. If the timing is convenient, the checkout staff may ask you if they can start scanning your purchases.

6. Range

Where can I find information about the stock in the cash & carry?

We have no insight into the stocks of the more than 450 brands at TICA. They each fill and maintain their own ‘shop-in-shop’. In our cash & carries, you will find more than 1million different products from more than 450 different exhibitors who deliver new offerings daily. You can find an overview of the assortment on our website. Still want to make sure you don’t miss out during your next visit? Then order your favourite products via TICA x Orderchamp and select ‘ship to TICA’. That way, you can pick up your online order on your next cash & carry visit.

Do you have a catalogue?

Our exhibitors’ ranges change so fast that we cannot offer an up-to-date catalogue featuring all the items you can purchase. However, every quarter, we launch a new trend in the cash & carry and online – this is entirely devoted to the latest exhibitor collections and the latest trends in the field of lifestyle.

Which exhibitors can I find in your cash & carry?

You can find an overview here

Do the prices shown include VAT or not?

All prices shown in cash & carry and in online and offline communication are exclusive of VAT. The VAT is settled at the cash register and is stated separately on the invoice.

Which products have a (low) VAT rate of 9% and which products have a (high) VAT rate of 21%?

The VAT rate for items that are considered ‘basic necessities’, including food and non-alcoholic drinks, is 9%. All other goods are taxed at a VAT rate of 21%.

7. Toilets

Where can I find the toilets?

You can find the toilets at TICA Trends & Trade Aalsmeer in the following locations: just in front of the cash registers in the blue hall, at the back of the green hall and on the top floor near the restaurant. You can find the toilets at TICA Trends & Trade Venlo in the following locations: Behind the last cash register and at the end of the hall below the restaurant.

Are there disabled toilets?

Yes, ask one of our colleagues for the disabled toilet.

8. What / who can come in

Can my child come in with me?

Children up to 18 are welcome in the cash & carry and do not require their own card.

Can I bring my bag in with me?

You are not allowed to bring bags inside. Lockers are available at the entrance to safely store your personal belongings. TICA cannot be held liable for the loss, damage, or theft of your personal belongings.

Are dogs allowed inside?

Dogs are allowed, provided they fit and stay in the shopping trolley. Dogs are not allowed to roam freely in our cash & carry.

Can I bring someone with me to help me with my shopping?

This is allowed, but the person will need their own card in their name to be allowed in. There is a limit to the number of cards that each company can request, so please choose your purchasing partner carefully. This person can also enter without you to make purchases in the name of the company.

9. Restaurant

Where can I find the restaurant?

You will find the restaurant on the first floor at TICA Trends & Trade Aalsmeer, where you can enjoy a fresh lunch, hot meal, or a cup of coffee with a delicious snack. If you’re pushed for time, visit our coffee corner in the green hall and enjoy our special coffee range and sweet treats. You will find the restaurant of our location in Venlo at the end of our purchasing hall on the first floor. Take a break and enjoy a fresh lunch, hot meal, or a cup of coffee with a delicious snack. If you’re pushed for time, go to the take away past the last cash register. Here you will find sweet treats, delicious coffee, and chilled drinks. Both locations have a ToGo shop behind the cash registers with snacks for on the go that can be paid for using the self-scan principle.

What’s on the menu?

Our menu consists of a fixed selection of hot meals, fresh sandwiches, snacks, drinks and sweets. This is alternated with a changing selection of soups, sandwiches, juices and hot dishes.

Do you take dietary requirements into account?

As we think it is important that everyone who visits us can relax and enjoy a delicious snack, we try to take different dietary requirements into account as much as possible in our menu. If you’re unsure which ingredients are in our dishes or want us to make any changes to your dish, feel free to ask one of our employees! All of our sandwiches and meals are freshly prepared on the spot and put together according to your wishes.

10. Returns

Can products be returned?

Since the products on offer do not belong to us but to the exhibitors, we cannot take back items unless there is a manufacturing defect. Please send any complaints within five working days from purchase with a description of your complaint and client number to info@tica.nl

The product I purchased is defective. What can I do?

Products that break down after purchase, for example when packing or transporting the newly purchased goods, will not be reimbursed and are the responsibility of the cardholder. We only reimburse manufacturing defects/clamations and no broken items. So always check the items well before you buy them! You can return products with manufacturing defects or if you have a complaint. To do so, please contact us within five working days at info@tica.nl. In your e-mail, please include a description of your complaint and your client number, so that it can be dealt with correctly.

11. First aid

Is there anyone in the building who can provide emergency assistance or first aid?

There is a first aider and several emergency responders present every day in case of industrial accidents.

Is there an AED (automated external defibrillator) available?

We have an AED on site.

Are wheelchairs available in the cash & carry?

A wheelchair is available in our cash & carry. If you require a wheelchair, please call customer service in advance and we will prepare it for you, or report to reception during your visit.

12. Security

Is the building secured?

Our premises are equipped with surveillance cameras.

Are the products secured?

Our products are visibly and invisibly secured against theft.

13. Payment & packing

Which payment options do you offer?

You can pay with cash or by card at the checkout. We accept credit card, MasterCard, and Visa payments subject to an additional fee of 2%.

Do you accept gift vouchers?

As we are a purchasing centre / wholesaler, we do not accept gift vouchers. Only people with a client card and who are purchasing for professional purposes can buy from us, so we do not issue gift vouchers.

Are there packing materials available?

To prevent damage during transport, boxes and newspaper are available behind the cash register. Do you need tape? Feel free to ask one of our employees at the cash register or counter.

14. Services

Can I also have my purchases packed and/or delivered?

If you have purchased more than you can immediately transport, then you can make use of our efficient packing and transport service. Please inform the customer service desk of your transport requirements before you pay at the checkout. The staff there will give you information about prices and delivery times, and prepare the necessary documents.

Where can I find the prices of products if they are not listed on the items or the shelves?

We understand that it is annoying when the price is not clearly indicated. Scan a product’s barcode via TICA’s scanning tool. Go to scanapp.tica.nl on your smartphone and give approval for the app to use your phone camera. Next, scan the QR code in the cash & carry and then the you can scan the barcodes of the items by holding the camera over the barcode. Should the camera not catch the barcode, it is always possible to enter the code manually.

Can I reorder products?

From now on you can purchase your favorite brands offline at one of the TICA locations but also order online (again) at Orderchamp – the digital purchasing platform with more than 6,000 brands. Not yet a TICA customer? Then first register with TICA. Then link your TICA account with Orderchamp very simply. TICA and Orderchamp bring the best of both worlds together; an omnichannel wholesale experience for TICA members.

Do you offer a discount on somewhere to stay overnight?

Looking for a hotel nearby? Then book a stay at one of our selected hotels near TICA Aalsmeer, Venlo, Brussels or Ede, here, as a pass holder of our branches, you will receive a nice discount on the room rate.

15. Job opportunities

I would like to work for you. Are there any job vacancies?

There is always room for new ideas and fun, smart, fluent, creative and/or proactive people! Are you looking for a fun side job and would you like to work at the home, gift & garden purchasing platform of Europe? Check out our vacancies here!

16. Complaints / suggestions

Where can I report a suggestion or complaint?

We do our best to offer you the best possible service and a wide lifestyle range, but something can always go wrong. Please fill in our contact form or contact our customer service team and we will help you quickly.

17. Online shop

Do you have an online shop?

TICA en Orderchamp bring the best of both worlds together; an omnichannel wholesale experience for TICA-pass holders. From now on you can buy your favorite brands offline at one of the TICA locations but also online (again) order at Orderchamp – the digital purchasing platform with more than 6.000 brands. None yet TICA customer? Then first register with TICA. Then easily connect your TICA account at Orderchamp here tica.nl/tica-x-orderchamp/

18. App

How does the app work?

In September 2022 we launched TICA x Orderchamp, together with online purchasing platform Orderchamp. With this collaboration we provide an omnichannel wholesale experience, so that you can buy smoothly at TICA both offline and online. The online portal of TICA.nl has been switched to Orderchamp.com. By linking your TICA account to an Orderchamp account via the link below, you can continue (re)ordering all your favorite TICA brands online. Sign up to Orderchamp in 3 minutes and connect your TICA account via tica.nl/tica-x-orderchamp/

19. New branches

TICA Brussels

Since June 2024, Home & Living &Go, located in the Trademart building in Brussels, continues under the name TICA. Want to know more about TICA Brussels? Click here.

TICA Ede

In August 2024, TICA opened a new location in the Wholesale Center Plantion in Ede. Want to know more about TICA Ede? Click here.

20. Renew annual subscription

My TICA annual subscription is expiring soon. How can I renew it?

If you subscribed for 2024 before June 27, 2024, your subscription will expire on December 31, 2024. You can renew it via the email you received on November 14, 2024.

Did not receive an email? Please let us know by contacting klantworden@tica.nl or at the reception, so we can resend the email. If you are eligible for renewal, we will send the email again.
Have you indicated that you wish to renew? We will automatically renew your subscription with two registered purchasers. You will receive an email with a payment link in the first week of December.
Would you like to update personal details, request an additional purchasing pass, or modify business information? Please first pay for your subscription and then complete this form. We will process your changes and contact you if necessary. After processing, you will receive a separate payment request for any additional purchasing passes.
If you have not yet received confirmation after submitting your changes, but wish to begin purchasing again in the new year, you are welcome at one of the cash & carries, where we will finalize your request at the reception.
Your new subscription, including any changes or additions, will start on January 1, 2025, immediately following your previous subscription. Until that time, you may continue to use your current subscription. We look forward to seeing you soon at TICA!

I received an email about renewing my TICA annual subscription, but I want to make a change. What should I do?

We are pleased that you wish to renew your membership with TICA!

Would you like to update personal details, request an additional purchasing pass, or modify business information? Please first pay for your subscription (with two standard purchasing passes) via the email you received, then complete this form. We will process your changes and contact you if necessary. After processing, you will receive a separate payment request for any additional purchasing passes.
If you have not yet received confirmation after submitting your changes, but wish to begin purchasing again in the new year, you are welcome at the cash & carry, where we will finalize your request at the reception.
Your new subscription, including any changes or additions, will start on January 1, 2025, immediately following your previous subscription.

I contacted TICA about renewing my annual subscription, but haven't received a response. What now?

Apologies for the delay in our response! Due to the busy peak season and temporary understaffing, it may take longer for us to reply to your message. Don’t worry, we will make sure your renewal is processed properly.

Submit changes online: You can easily submit changes to your subscription via this form.
During your next visit: If the changes have not been processed in December, our reception staff will be happy to assist you and ensure everything is taken care of on-site.

Thank you for your patience and understanding!

I want to renew. When does my new subscription start?

When you renew, you will receive a payment request by email at the beginning of December for the payment of the annual subscription (with two standard purchasing passes). Your new subscription will then start on January 1, 2025, immediately following your previous subscription.

I have submitted changes for my subscription, but have not received a response. Can I start purchasing with the updated passes in January?

If you have not yet received confirmation after submitting your changes, but wish to begin purchasing in the new year, you are welcome at the cash & carry; we will finalize your request at the reception.

Your new subscription, including any changes or additions, will start on January 1, 2025, immediately following your previous subscription.

What are the new terms and conditions for an annual subscription?

Since mid-2024, new terms and conditions apply for a TICA annual subscription. A new TICA annual subscription is valid for 12 months from the date of application, instead of a calendar year.

I want to renew my subscription, but have not received a payment link.

No worries! You can make the payment digitally until January 31, 2025. If you have misplaced the email with the payment link, we can ensure that you receive the link again (via an email address where you can be reached) and complete the payment. It is no longer possible to pay for the annual subscription at the counter.

How many people can purchase with one membership?

A TICA annual subscription includes two standard purchasing passes. Additional purchasing passes are available upon request for €49.50 each, by sending an email to klantworden@tica.nl with the following details of the new contact person:

Initials, First name, Last name
Date of birth
Email address

I currently do not have a paid TICA annual subscription but want to start purchasing again in 2025. What should I do?

Based on (or with) your ‘old’ purchasing pass, you are welcome at TICA, and we can arrange your renewal at the reception. You will receive an email with a payment link at the email address where you can be reached.

Soon, all businesses that have not subscribed in 2024 will receive an email to renew their annual subscription for 2025. This email will contain further instructions and our new terms and conditions.

I have not been a TICA member for 12 months yet, but received a message about renewal. How is that possible?

Good news: from now on, you can subscribe for a 12-month term! You subscribed to a TICA annual subscription before June 27, 2024, under the old terms for the remainder of a calendar year (with an adjusted price). Your subscription is valid until December 31, 2024.

Would you like to continue purchasing in 2025 as well? Indicate in the email you received that you wish to renew. You will receive a payment request by email starting in early December.
Would you like to change a person, request an additional purchasing pass, or update business details? First, pay for your subscription (with two standard purchasing passes) via the email you received, then submit your changes via this form.

I subscribed for a TICA annual subscription after June 27, 2024, but received an email to renew.

Oops, this was indeed not intended. Your subscription is valid for 12 months. When it is time to renew, you will automatically receive a notification.