01 - TICA annual subscription admission policies.
What is TICA?
What does a TICA annual subscription entail?
A TICA annual subscription gives you exclusive access to all our branches, shop-in-shops and events. You will receive two personal purchasing passes (or several at an additional cost), which you can use 365 days a year. Inspiration on demand, in other words. Read more about the conditions of an annual subscription.
How do I become a member of TICA?
Sign up via the registration form on the website. We’ll check if your business fits within our target group. Is it a match? Then you’ll quickly receive your purchasing pass and can start right away. Welcome to the club!
What are the criteria for becoming a TICA member?
Are you a reseller, project furnisher, or professional end-user? Then you’re in the right place. We’ll need your Chamber of Commerce details and verify that you’re active in the lifestyle industry. Having doubts? Just try, we’re happy to think along with you.
Who is allowed to purchase from TICA?
Anyone with a business purchasing goal is welcome to join TICA. Our members include interior stylists, florists, hospitality entrepreneurs, concept store owners, project decorators and other lifestyle professionals.
How many People Can Purchase with Me?
With a TICA annual subscription, you receive two purchasing passes as standard, which you simply register in your name. Of course, it is possible to request multiple purchase cards at an additional cost.
What are the Annual Subscription Costs?
A TICA annual subscription costs €149.50 per year (excluding VAT). For that amount you get one year of access to all branches, inspiring brands, educational events and much more! No surprises, but lots of opportunities.
How Do I Renew My Annual Subscription?
Well before your subscription expires, you will receive a notification in My TICA with the ‘Renew now’ button. You will also automatically receive an email when it’s time to renew. In My TICA, you can then renew your subscription with one click. If you have opted for direct debit, you will receive a notification in advance that your subscription will soon be renewed. The payment will then proceed automatically – you don’t have to do anything yourself.
Where Can I Find My Purchasing Passes?
You can find your digital purchase pass in My TICA.
How Do I Request Additional Purchasing Passes?
You can do that via My TICA. Een extra inkooppas kost €49,50 (excl. btw) en is geldig gedurende het jaarabonnement.
How Do I Manage My TICA Annual Subscription?
In My TICA you can manage everything related to your membership. In this environment you will find, among other things, your digital purchase passes, subscription details and you can renew your TICA annual subscription here. You can find more about My TICA on this page under frequently asked questions.
02 - Your visit to TICA
I'm Coming for the First Time; What Shouldn't I Forget?
Your digital purchasing pass that you received by email, an extract of your Chamber of Commerce registration, and valid ID.
Where Can I Park?
Right in front. All locations have ample parking space.
Are there Electric Charging Stations?
At TICA Venlo and TICA Concept Store Venlo you will find a total of six public charging spots for electric and hybrid vehicles. The location of these charging stations can be found here. TICA Aalsmeer does not have an electric charging station. At TICA Brussels and TICA Ede there is a limited number of charging points.
Can I Bring My Child or Dog?
TICA is a professional procurement environment; not an ideal place for loose children or four-legged friends. Thus, we do not recommend it. Bringing them anyway? Make sure children are supervised (and not running around) and dogs are in a bag or shopping cart. Running loose is not allowed.
Can I Bring Someone to Help with Purchasing?
You may bring a colleague or employee, provided they have a valid purchasing pass. In exceptional cases – for example, due to a disability or medical necessity – you may bring someone for support. Please contact us about this.
Can I Take Photos and Videos?
Feel free to take photos and videos during your visit. Tag us on social media – we love that! Note: sharing product prices is not allowed due to industry protection.
Are there Disabled Toilets Available?
TICA branches are wheelchair accessible and have disabled toilets.
Is there a Restaurant or Coffee Corner?
At TICA Aalsmeer and TICA Venlo you will find the TICAfé, where you can go for various dishes and drinks. At the other branches, you can relax in the coffee corner.
Do You Accommodate Dietary Requirements?
We take dietary requirements and allergies into account. Please make these known to our colleagues in the TICAfé.
Can I Bring My Bag Inside?
You may bring a small bag while shopping. For larger bags or backpacks, we ask you to store them in one of the available lockers.
Are there Lockers Available?
Lockers are available at the entrance of our locations for personal belongings.
Can I Reserve or Set aside Products?
Yes, to reserve products, it is mandatory to complete a reservation form and submit it with barcode stickers and quantities.
Do You Offer Guidance or Support for Large Interior Projects?
Yes, at TICA Aalsmeer you will find TICA Projects on the upper floor: over 3,000 m² full of interior solutions for small and large projects. Think custom furniture, lighting and accessories from leading brands. Whether you are furnishing a hotel, restaurant or office – you can shop here by the piece or in larger numbers, directly from stock or to order. Our colleagues are happy to think along with you. Tip: combine your visit with a nice lunch in the TICAfé and also take in the first floor – there you will find another 140 brands under one roof.
Can I stay overnight at a discount near TICA?
Yes, as a TICA member you receive discounts at select hotels near our locations. Check out our hotel deals.
03 - Locations Opening Hours
How many branches does TICA have?
TICA has six inspiring locations. You can find these in Aalsmeer, Ede, Brussels, and three in Venlo. Looking for info per location? Then check out the frequently asked questions per location.
What are the Opening Hours?
Opening hours vary by location. Good news: there is a TICA open every day of the week!
What is the difference between the TICA branches?
Each TICA location has its own atmosphere and range of products that you don’t want to miss. In Aalsmeer and Venlo, you’ll find our largest purchasing locations with a wide assortment across all categories. TICA Brussels, located in the Trademart building, is the inspiring hotspot for Belgian and international members. In Ede, in the heart of the Plantion Wholesale Centre, you can shop compactly and efficiently to restock quickly or add the finishing touches immediately. In the Concept Store in Venlo, it’s all about fashion and accessories. And at our project department in Venlo, you’ll find everything for project design and hospitality.
04 - Assortment
What kind of assortment does TICA have?
TICA offers a wide range of home, gift, garden, fashion and lifestyle products from more than 450 brands that present their collections in shop-in-shops.
What brands can I find at TICA?
At TICA you can choose from a huge number of inspiring brands. Check out the overview of all brands.
Are the Collections Seasonal or Thematic?
The collections change regularly and are often thematic or seasonal. Each season and holiday, you can shop here for everything including Christmas, Easter, and Valentine’s Day.
How Often Does the Offering Change?
Each shop-in-shop regularly changes its collection. With more than 450 brands, that means: something new to discover every time.
Where Can I Find Stock Information?
TICA does not have insight into exhibitor inventories. Want to know something for sure? Then contact the brand itself in the branch, often someone from them will be there to help you.
05 - Payment Prices
What Payment Methods are Available?
Products you pay for at the checkout at the location can be paid with debit card or cash. We accept credit card payments with MasterCard and Visa, subject to a 2% surcharge. You can easily pay for your TICA annual subscription using the following options:
Direct debit
Enter your IBAN and sign with an SMS code. You issue a SEPA mandate – we will automatically collect your current and future installments. It’s that easy.
One-time payment with mandate
Pay directly via iDEAL and simultaneously issue a SEPA mandate. You pay now, and renewals will then be automatically collected. Set it up once, and everything runs automatically thereafter.
One-time payment without mandate
Pay once via PayPal, credit card, or another method. Convenient for now – upon renewal, you choose how you want to pay again.
Do I get an Invoice?
Yes, you’ll receive an invoice with your purchase.
Can I View My Invoice Digitally?
Yes, you can find your invoices in My TICA.
Do You Offer Discounts for Bulk Purchases?
TICA does not use standard discounts for large purchases. You buy by the piece with no minimum order.
Do You Accept Gift Vouchers?
TICA does not accept gift cards.
Are the Displayed Prices Including or Excluding VAT?
All prices are excluding VAT. VAT is added at checkout unless you meet the conditions for VAT-free purchasing, such as for export or intra-community supply.
Which Products Have a Low VAT Rate (9%) and which Have a High VAT Rate (21%)?
Products such as food and non-alcoholic beverages fall under the low VAT rate of 9%. All other goods fall under the high VAT rate of 21%.
Where Can I Find Product Prices if They're not Listed on the Items or Shelves?
Don’t see a price? Ask at the front desk for the TICA Scan Tool. On your smartphone, go to scanapp.TICA.co.uk and give permission to use your camera. Then scan the QR code in the establishment to activate the Scantool (no app needed, it works through a web page). After that, hold the camera over the barcode of an item and you will immediately see price and product information. Does scanning not work? Then you can also enter the code manually.
06 - Delivery, Exchange Returns
Can I Have My Purchases Wrapped and/or Delivered?
TICA offers a packing and transportation service. Please inquire at the front desk for more information.
Is Packaging Material Available at the Checkout?
Cardboard boxes and newspapers are available at the checkout to safely transport your items.
How Do I Arrange Transport?
Inquire at reception about transport options.
What are the Costs and Delivery Times for Transport?
Costs and delivery times vary. Contact reception for specific information.
Can I Choose a Delivery Time?
You can arrange a delivery time in consultation with the transport service.
Can I Exchange or Return Products?
At TICA, we only accept returns and claims in the case of a genuine, unforeseen manufacturing defect. Therefore, always check products in the shop or before placing them on the conveyor belt. If there is an unforeseen manufacturing defect, you can report a claim within three months by providing a description of the complaint, the invoice number, and your customer number via the contact form.
Is there an error on the invoice? Report this within five days via the contact form.
My Purchased Product is Defective, What Now?
If there is an unforeseen manufacturing defect, you can contact us via the contact form to report the problem, stating the invoice number, article number, proof of the defect, and your customer number.
Can I Temporarily Store a Purchase with You for Later Transport?
Inquire at reception about temporary storage options.
07 - Safety First Aid
Is there a First Aid Responder Present in the Building?
Yes, a first aid responder is present.
Is there an AED Available?
There is an AED available at our locations in Aalsmeer, Brussels, Ede, and Venlo, but not at the Concept Store.
Are Wheelchairs Available?
Yes, a wheelchair is available at our locations. Need one? Call our customer service beforehand, and we’ll have one ready for you. Or ask at reception during your visit.
What to Do in Case of Emergency?
Follow staff instructions and indicated emergency procedures.
How is Security Arranged?
TICA has taken security measures (visible and invisible) to ensure the safety of visitors and products.
08 - Contact Complaints
I Have a Question, Complaint, or Suggestion
Our team is ready to help you. Contact us, we’re happy to think along with you.
09 - Selling at TICA
I am an exhibitor, how can I register with TICA?
Are you an exhibitor and do you want to sell your brand at TICA? Discover the possibilities of selling at TICA and reach thousands of professional buyers. First, view all information about exhibiting at TICA or register directly as an exhibitor via the registration form.
10 - Webshop online ordering
How does ordering via the TICA webshop work?
What are the delivery times and conditions for the webshop?
Check out our special FAQ about the webshop.
Can I get access to the webshop only?
Yes, you can sign up here for an Online Only subscription if you only want to order (or reorder) online. This gives you 12 months of free access to the webshop.
Contact
TICA Locations
Frequently Asked Questions
Questions about delivery, lead times or our transport service? Find your answer quickly here.
Do you have a question about exchanging or returning your purchase? Check if your question has already been answered.
Want to know more about ordering online or reordering? Check the frequently asked questions and discover everything about online purchasing through our webshop.
Questions about the TICA annual subscription? Find your answer here and read more about rates, renewing, or adjusting your membership.