Online purchasing

About the TICA webshop

Flexible purchasing wherever and whenever you want? The TICA webshop is the purchasing platform with more than 100 home, lifestyle, garden and fashion brands. Request your free access to the webshop and receive an exclusive and temporary sneak peek of the diverse online offering.

Always Accessible

24/7 access to your favorite brands

Quick Action

Replenish best-sellers quickly, hassle-free

Efficient Purchasing

No time to visit? Shop easily online

Flexibility

Replenish where and when you want

How it Works

Are you already a TICA member?

Then you automatically have access to the TICA webshop.
Log in here and shop whenever it suits you.

Not a TICA member yet?

You are an entrepreneur and you meet the requirements of our admission policy.
Request your free webshop access via the button below.
Access is personal and valid for 12 months.
You shop unlimited and flexibly in the TICA webshop.

See, Feel, Combine; That's What You Do on Location

Shopping at TICA is all about seeing, feeling and combining. This is only possible in our stores – where brands come to life in creative presentations and surprising styling points. Ordering online is a clever extra purchasing option that allows you to keep your styling job, store assortment or web shop up-to-date and in stock at all times. How nice!

TICA x Orderchamp: new phase, same mission

You may be wondering about the cooperation between TICA and Orderchamp. After years of working together, TICA and Orderchamp are moving in a new direction. The cooperation remains, but in a different form. TICA is now focusing on its own online purchasing channel, especially for members – to make purchasing even easier, more personal and convenient. The Orderchamp Worlds in TICA’s branches remain; there you can now also discover the most beautiful online brands physically. Win-win for everyone.

Shop these brands online

Mace3d

Art bizniz

Brands_FineDining7Living_General_Vases_Beige

Fine dining living

Clayre eef

Vase the world

Present time

Frequently Asked Questions about Online Purchasing

01 Buying on the TICA Webshop

Who Can Make Purchases through TICA's Webshop?

Anyone who is registered as a TICA member. Not a member yet? Register via register.TICA.nl and get access to all TICA locations and the webshop.

How Do I Start Purchasing Online?

First, become a TICA member (if you aren’t already). Log in to the webshop and explore the assortment. You can easily find your previously purchased favorites through your order history.

What are the Minimum Order Values?

Each exhibitor (brand) determines their own minimum order amount. This amount can vary, and sometimes there’s a different minimum for your first order compared to repeat orders. If you don’t meet the minimum? Then you cannot (yet) place an order with that exhibitor. In your shopping cart, you can immediately see if you’ve reached the minimum order amount.

Can I Reorder Items from the Store Online?

The exhibitor determines which items can be ordered online. Search with the item number from the store to see if you can (re)order the item through the webshop. You can quickly find what you’ve ordered before in your order history.

Which Payment Methods Can I Use?

Currently, you can pay with PayPal, iDeal, and Credit Card.

Are Prices Excluding VAT?

Yes, all prices are excluding VAT. If VAT is calculated, you’ll see this in your shopping cart.

Are the Prices in the Webshop the Same as in the TICA Locations?

Exhibitors determine their own prices in the webshop and in the store. Prices may therefore differ.

What are the Delivery Times?

Delivery time varies by exhibitor and product. You can see the delivery time on the product page, and you’ll always find an estimated delivery time in your order.

Can I Order more than What's in Stock?

Once an item is out of stock, it can no longer be ordered. It’s only possible to order what’s in stock.

Do I need a VAT number to make a purchase?

If your company doesn’t have a VAT number, or if it’s missing from your details, you won’t be able to place an order at the moment. Contact us at info@TICA.nl and we’ll be happy to help you so you can still place your order.

02 Orders

Can I Cancel or Modify My Order?

Have you placed an order but notice something’s not right? Contact us as soon as possible via info@TICA.nl. If the order hasn’t been confirmed by the exhibitor yet, it might still be possible to modify or cancel.

What are the Thresholds for Free Shipping?

Each exhibitor determines their own free shipping threshold. This can depend on factors like the country where your business is located or where you want the order shipped. This amount can therefore vary. You can see the shipping costs and any free shipping threshold in your shopping cart or on the exhibitor’s page.

How Do I Report Damaged or Missing Goods?

As soon as you discover a problem, report it immediately to info@TICA.nl. This includes:

Goods not delivered
Defective goods
Damaged goods
Counterfeit goods
Incorrect representation of goods
Incorrectly delivered goods

How Can I Change My Shipping Address?

You enter your shipping details during checkout. These details are final, so check them carefully.

Can I Have My Order Delivered Directly to My Customer?

Yes, with dropshipping you determine where your order goes. Simply adjust the shipping address to the desired location.

Can I Pick up My Order at TICA?

Yes, you can choose to pick up your order at TICA Aalsmeer or TICA Venlo during checkout. Pick-up is free, so there are no shipping costs.

I Haven't Received an Email about My Order, What Now?

Have you ordered and paid but haven’t received confirmation? Please contact us via info@TICA.nl.

Who Will Deliver My Order?

The exhibitor chooses which carrier ships the order. You can see which party this is from the track trace number in the email and your order history.

Can I Return Products?

Returns are not possible. Only in case of damage or incorrectly delivered products can you contact us via info@TICA.nl.

I can't place an order, why is that? / I'm getting a [VAT number required] message, what now?

Please contact us at info@TICA.nl, and we’ll be happy to help you so you can still place your order.

03 Payments and Invoicing

When Will I Receive an Invoice?

You’ll receive an invoice after your order has been shipped. You can find and download all your invoices in your TICA webshop account under ‘Invoices’.

After completing your order, you’ll first receive a pro-forma invoice. This includes all ordered products, shipping costs (if applicable), and VAT. Note: this is not yet an official invoice. The actual invoice appears automatically once products are shipped. Therefore, you may receive multiple invoices for one order.

If an exhibitor makes changes to your order, for example because items are out of stock, you won’t see these changes on the invoice. Only shipped products are invoiced. If products are refunded after shipping, for example due to damage or loss, you’ll automatically receive a credit invoice.

When Will I Receive a Refund?

As long as your order hasn’t been completed, we can initiate a refund for you. You’re eligible if:

The supplier cancels your order
TICA cancels your order
Your order (or part of it) is delivered wrong, damaged, or different than described
Your order (or part of it) hasn’t been delivered

How Do I Pay VAT on My Order?

TICA is VAT registered in the Netherlands, Belgium, Germany, and France. Which entity issues the invoice depends on the country where your shop/business is located. Note: VAT is always calculated based on the shipping address.

04 Account Settings

How Can I Log in?

You’ve received an email with a link to the webshop. You can log in there with your registered email address. You’ll receive a one-time access code to log in.

How Do I Change My Details?

You can’t yet change your details in the webshop yourself. Are your details no longer correct? Contact us via info@TICA.nl.

Where Can I Find My Invoices?

You can find your invoices in your TICA webshop account under ‘Invoices’.

Where Can I Find My Order History?

In your TICA webshop account under ‘Orders’, you can see all your orders, both from the webshop and physical stores.