Customer service intern (32 - 40 hours)

Dé creatieve duizendpoot binnen het TICA-marketingteam

Kickstart your customer service career at TICA

Are you an empathetic multitasker, a budding customer service specialist, and do you get energy from truly helping people? Do you know how to turn an email or phone call into a pleasant experience? And would you like to join the Customer Service department at the best B2B purchasing partner in the Netherlands and Belgium? Then we are looking for you!

Where Will You Work and What Will You Do?

At TICA, the leading European purchasing partner for interior and lifestyle professionals, you will be part of a close team where service and customer satisfaction are #1. In the Customer Service department, you (together with your colleagues) are the first point of contact for our TICA members. You will learn how to help members with questions about accounts, orders, memberships and more. And all this while being surrounded by thousands of meters of lifestyle and interior items.

What Will You Specifically Do?

You will fully participate in the team and get the chance to show and develop your skills. A selection of your tasks:

Answering questions from our TICA members via e‑mail, telephone and social DMs.
Updating customer data in the CRM system (Microsoft Dynamics 365).
Watching and contributing to improvements in the customer experience.
Liaising with other departments to resolve issues quickly.
Do you spot something that could be smarter? Then we would like to hear that.

Who are You?

You are following an MBO or HBO education in the field of commerce, communication, business, service or customer service.
You are looking for an internship of at least 4 months (preferably 5 to 6).
You communicate fluently and flawlessly in Dutch. Bonus points: you also speak some German or English.
You are empathetic, stress-resistant and think in solutions.
You like to take action and get energy from satisfied customers.

What We Offer

At TICA, you get the space to grow and achieve your ambitions. That’s great. But these points are just as important:

An internship where you really make an impact in a close team.
The freedom to develop your own ideas and learn extensively through hands-on experience.
Work every day among the most beautiful articles and with the best colleagues. You want that!
Competitive internship compensation.
Christmas party and summer barbecue. Because we love to celebrate.
And yes, you can shop at all TICA locations!

Apply for this position

Questions about the Vacancy?

Send an email to hrm@pwcentral.nl.

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