{"id":39701,"date":"2026-03-02T09:45:55","date_gmt":"2026-03-02T09:45:55","guid":{"rendered":"https:\/\/tica.nl\/returns-and-claims\/"},"modified":"2026-09-30T12:55:01","modified_gmt":"2026-09-30T12:55:01","slug":"returns-and-claims","status":"publish","type":"post","link":"https:\/\/tica.nl\/en\/returns-and-claims\/","title":{"rendered":"Returns and claims"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"39701\" class=\"elementor elementor-39701 elementor-39686\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-254013f0 e-flex e-con-boxed e-con e-parent\" data-id=\"254013f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65b5c16a elementor-widget elementor-widget-text-editor\" data-id=\"65b5c16a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p>As of Monday, March 9, we are refining the execution of the return and reclamation process within TICA. We are doing this to provide members with clear expectations and to ensure a consistent and workable process for all parties. <\/p>\n\n<p><strong>What is Changing?<\/strong><\/p>\n\n<p><strong>1. Prices: checkout = leading<\/strong><br \/>The price calculated at the checkout is always the applicable price.<br \/>Should there be a discrepancy between signage, item tag, and the scanned <a>checkout price<\/a>, the checkout price is final. We ensure that our colleagues inform members well about this from the start. <\/p>\n\n<p><strong>2. Returns &amp; reclamations only via TICA<\/strong><br \/>When a member approaches you with a return or a complaint, we kindly ask you not to assess whether it is a valid reclamation yourself. Please always refer members to a TICA employee or fill in the contact form <a href=\"https:\/\/tica.nl\/en\/contact\/#contactformulier\">here<\/a>. Conversely, we will no longer request approval regarding a reclamation; we will therefore only process these if there is an unforeseen manufacturing defect.  <\/p>\n\n<p>This prevents miscommunication and keeps the process fair and consistent for everyone.<\/p>\n\n<p><strong>3. Criteria for reclamation<\/strong><br \/>Returns and reclamations are only accepted in the event of an unforeseen manufacturing defect. Members are clearly informed about this. <\/p>\n\n<p> <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>As of Monday, March 9, we are refining the execution of the return and reclamation process within TICA. We are doing this to provide members with clear expectations and to ensure a consistent and workable process for all parties. What is Changing? 1. Prices: checkout = leadingThe price calculated at the checkout is always the [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[115],"tags":[],"assortiment-category":[],"inspireren-cat":[],"inspireren-tag":[],"class_list":["post-39701","post","type-post","status-publish","format-standard","hentry","category-exhibitor-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/tica.nl\/en\/wp-json\/wp\/v2\/posts\/39701","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tica.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tica.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tica.nl\/en\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/tica.nl\/en\/wp-json\/wp\/v2\/comments?post=39701"}],"version-history":[{"count":3,"href":"https:\/\/tica.nl\/en\/wp-json\/wp\/v2\/posts\/39701\/revisions"}],"predecessor-version":[{"id":55048,"href":"https:\/\/tica.nl\/en\/wp-json\/wp\/v2\/posts\/39701\/revisions\/55048"}],"wp:attachment":[{"href":"https:\/\/tica.nl\/en\/wp-json\/wp\/v2\/media?parent=39701"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tica.nl\/en\/wp-json\/wp\/v2\/categories?post=39701"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tica.nl\/en\/wp-json\/wp\/v2\/tags?post=39701"},{"taxonomy":"assortiment-category","embeddable":true,"href":"https:\/\/tica.nl\/en\/wp-json\/wp\/v2\/assortiment-category?post=39701"},{"taxonomy":"inspireren-cat","embeddable":true,"href":"https:\/\/tica.nl\/en\/wp-json\/wp\/v2\/inspireren-cat?post=39701"},{"taxonomy":"inspireren-tag","embeddable":true,"href":"https:\/\/tica.nl\/en\/wp-json\/wp\/v2\/inspireren-tag?post=39701"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}